Why customer relationship
is important
-
Better Return On Investment
It costs 6x times more to acquire a new customer than to retain an existing one. They also tend to spend more.
-
Profitable Growth
Getting repeat orders from existing customers brings in healthy cashflow to the business without increasing cost.
-
Word of Mouth
Loyal customers will not only spend more but will also recommend your brand to friends and family.
Own your customer data
-
Customer Database
Store information about your customers, such as contact info, order history, total spent and more. Use filters to view customers by specific attributes.
-
Customer Service
Get in touch with customers with just a click and easily access customer details to provide a spectacular customer service.
-
Customer Segmentation
Not all customers are the same. Use customer groups to create a more personalized marketing approach for each segment for better conversions.
Keep the conversation going
-
Broadcast Center
Easily broadcast timely and accurate messages to the right group of customers via SMS, email, chat and more, without having to log in to another platform.
-
Post-Purchase Marketing
Customize automated confirmation emails and create post-purchase email automation workflows with email marketing app integrations to encourage repeat purchases.
-
Customer Feedback
Collect customer reviews and have it displayed on your online store. Reviews help you get feedback and provide social proof to increase conversions.
Turn shoppers into
lifetime customers
-
Loyalty Program
Easily create your own loyalty program by adding incentives with points system to encourage customers to purchase more often.
-
Membership Tier
Take your loyalty program to the next level and get customers even more engaged by offering different rewards depending on which tier a customer is in.
-
Custom Discount Methods
Flexible discount feature that allows you to create multiple pricing incentives such as % discount, buy 1 free 1, purchase with purchase and more.
Inspiring merchant stories
-
Switching to EasyStore has drastically improved how we manage customer interactions, providing a streamlined and satisfying shopping experience.
Hermanas Jue — Brand Founder -
EasyStore has simplified our operations by organizing customer data from various platforms, significantly improving our customer satisfaction and operational efficiency.
Darasara Raushan Yuzer — Brand Founder
