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Unified Inbox
One Place for
All Customer Messages

Streamline all conversations through EasyStore Unified Inbox, managing customer interactions from one place.

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Manage customer conversations in one place

Conversations that
flow across channels

Customers don’t need to repeat themselves when they reach out to you. This makes them feel valued and shows that you put in the effort to cater to their needs.

Smart Customer Matching

EasyStore recognizes your customers through their contact details and instantly connects their profile with past interactions for effortless engagement.

Personalized Conversation Starters

Need an icebreaker? Refer to their last purchase, wishlist, or favorite items to spark meaningful interactions.

Consistent Support, Every Time

Let returning customers reconnect with the same staff who assisted them, personalising the experience.

Tools that supercharge customer interactions

Start A Conversation Shortcut

Staff can easily start a new conversation or check previous conversations from the order page.

Search Conversations by Name

Quickly locate conversations by name, ensuring faster responses, reduced waiting times, and better customer service.

Power Up Your Chats

Quickly attach images, promote products, send vouchers, and provide seamless order support—all in one place.

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